Privacy Policy

We collect the following information when you use our Services:

(i) Account credentials: Your email address and hashed password when creating an account;

(ii) Trading activity: Trade data, notes, tags, journal entries, attachments, and encrypted exchange API credentials (keys, secrets, and passphrases) using industry-standard encryption;

(iii) Payment information: Processed solely by Stripe – we never store, process, transmit, or access your full payment card details. Stripe's collection and use of your payment information is governed by their privacy policy;

(iv) Technical data: Browser type and device identifiers (for security and core functionality); and

(v) Communications: Emails, support tickets, or other messages you send us.

We use the information we collect for the following purposes:

(i) To provide, operate, and maintain the Services;

(ii) To analyze usage and improve the performance and functionality of the Services;

(iii) To communicate with you about updates, support, or important changes;

(iv) To personalize features and your user experience;

(v) To ensure the security of our Services, prevent fraud, and detect misuse; and

(vi) To comply with legal obligations.

We process your information based on one or more of the following legal bases: your consent (where applicable), the performance of a contract, our legitimate interests (such as improving and securing the Services), and compliance with legal obligations.

We do not sell or rent your personal information. We may share your data in the following situations:

(i) With trusted service providers who help us operate the Services (e.g., hosting, payments), under agreements that require them to handle your data responsibly and, where applicable, include EU Standard Contractual Clauses;

(ii) When required to comply with applicable laws, regulations, legal processes, or government requests;

(iii) In connection with a business transaction such as a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction; or

(iv) When you explicitly choose to share certain information, such as publishing trades or content publicly through the Services.

Depending on where you live, you may have certain rights under data protection laws, including the right to:

(i) Access the personal data we hold about you;

(ii) Request correction or deletion of your data;

(iii) Object to or restrict certain types of processing;

(iv) Withdraw your consent where we rely on it; and

(v) Request a copy of your data in a portable format.

You can make these requests by contacting us at support@tradechainly.com. We will respond within the timeframes required by applicable law (e.g., 30 days under the GDPR).

Please note that we may need to verify your identity before fulfilling certain requests and that some rights may be limited in scope depending on the context.

We retain your information only for as long as necessary to provide the Services, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

You may request deletion of your personal data at any time by contacting us at support@tradechainly.com. We will respond within applicable legal timeframes and delete your data unless we are required to retain it for legal, regulatory, or legitimate business reasons.

We use industry-standard encryption to protect data in transit and at rest. Access to user data is limited through role-based permissions, audit logs, and internal access controls.

While we take appropriate technical and organizational measures to safeguard your information, no system can be guaranteed 100% secure. If you believe your data has been compromised, please contact us immediately at support@tradechainly.com.

We use essential cookies as part of our authentication system (e.g., via Firebase) to maintain secure user sessions. These cookies are required for the core functionality of our Services and do not require consent.

We do not currently use non-essential cookies, such as those for tracking, advertising, or analytics.

If that changes, we will update this policy and, where legally required (such as in the EU), request your consent before setting them.

We may store or process your personal data in the United States or other countries where we or our service providers operate.

When transferring personal data outside of the European Economic Area (EEA), we use approved safeguards such as the European Commission’s Standard Contractual Clauses or other lawful mechanisms to help ensure an adequate level of protection in line with applicable data protection laws.

Our Services are not intended for individuals under the age of 18. We do not knowingly collect or store personal data from children. If we learn that a child has provided us with personal data, we will delete it promptly.

We may update this Privacy Policy occasionally. If we make material changes, we’ll let you know—either by email or by posting a notice on our website. Your continued use of the Services after any changes means you accept the updated policy.

If you have any questions about this Privacy Policy or want to exercise your data rights, feel free to reach out:

TradeChainly LLC

Email: support@tradechainly.com